FXMedSupport Terms of Service
1. Agreement to Terms
These Terms of Service (“Agreement”) constitute a legally binding agreement between you (“Client”) and FXMedSupport (“Company”) governing access to and use of all services, software, integrations, and systems (“Services”).
By signing, enrolling, or using the Services, you agree to be bound by this Agreement. If you do not agree, you must not use the Services.
2. Services
Company provides software-as-a-service (SaaS), workflow automation, integrations, infrastructure, and operational support. Company does not provide medical, clinical, or healthcare services.
3. Term
This Agreement begins on the Effective Date and continues for an initial term of twelve (12) months (“Initial Term”).
After the Initial Term, the Agreement automatically converts to a month-to-month subscription renewing every thirty (30) days unless terminated.
4. Fees and Payment
- All fees are recurring unless otherwise stated
- Subscriptions automatically renew every 30 days
- Client authorizes automatic billing
Failure to maintain payment may result in suspension or termination.
5. Integration Fee
Integration work begins immediately. All integration fees become non-refundable after twenty-four (24) hours.
6. Price Changes
Company may change pricing at any time. Continued use constitutes acceptance.
7. Cancellation
- 30-day written notice required via official support channel
- No refunds or prorations
8. Early Termination
If terminated before the Initial Term ends, Client must pay fifty percent (50%) of remaining unpaid base integration service fees. Payment is immediately due.
9. License
Client receives a limited, non-exclusive, non-transferable license to use the Services.
10. Data and Third Parties
Company is not responsible for third-party systems. Client is responsible for securing systems and credentials.
Unless agreed in writing, Company does not store or process PHI.
11. Availability
Service interruptions may occur. Company is not liable for downtime caused by external systems.
12. Intellectual Property
All systems and materials remain Company property.
13. Disclaimer
Services are provided “as is” without warranties.
14. Limitation of Liability
Company is not liable for indirect damages. Total liability is limited to fees paid in the prior 12 months.
15. Indemnification
Client agrees to indemnify, defend, and hold harmless Company from any claims, damages, liabilities, or expenses arising from:
- Client’s use of the Services
- Violation of laws or regulations
- Client data or actions
- Healthcare or clinical decisions
16. Force Majeure
Company shall not be liable for delays or failure due to events beyond reasonable control, including natural disasters, outages, cyber events, government actions, or third-party failures.
17. Termination by Company
Company may suspend or terminate Services for non-payment, violations, misuse, or security risks.
18. Dispute Resolution
Any dispute shall first be attempted to be resolved informally. If unresolved, disputes shall be resolved through binding arbitration.
Client waives the right to jury trial and participation in class actions.
19. Governing Law
This Agreement shall be governed by the laws of the jurisdiction in which Company operates, unless otherwise required by applicable law.
20. Binding Agreement
This Agreement is legally binding upon acceptance, including electronic acceptance or use of the Services.
21. Entire Agreement
This Agreement represents the full agreement between the parties and supersedes all prior discussions.
22. Severability
If any provision is found unenforceable, the remaining provisions shall remain in effect.
23. Modifications
Company may update these Terms at any time. Continued use constitutes acceptance.
24. Acknowledgment
Client acknowledges understanding and agreement to all Terms, including fees, non-refundable integration fee, and early termination obligations.