Four tiers. One progression. One real price drop.
Same four-tier philosophy you know — new July rates that reflect what the platform actually delivers in 2026. Initial sign-up fees are now cut well below where they started.
Historical sign-up $999 Pro · $2,000 Elite → now $199 Pro · $499 Elite.
Effective July 1, 2026
Tier 01 · Test the water
Basic
$100/month
Two surprisingly powerful integrations out the gate — Outlook + Google Calendar bidirectional sync, plus Crypto Payments. Light versions of our core apps.
Start with Basic →Tier 02 · The leverage tier
Pro
$200/month
The DreamMaker effect. Every Pro app leverages, optimizes, and amplifies Cerbo to do things it was never designed to do alone. 10+ staff hours back per month.
Start with Pro →Tier 03 · The sweet spot
Elite
$300/month
Everything in Pro, plus a full connection layer to the rest of your business — QuickBooks, Zoho, HubSpot, PayRoc, Twilio, Zoom, Acuity. One nervous system.
Start with Elite →Tier 04 · Custom at scale
Enterprise
$500+/month
Custom scoping for pharmacies, labs, white-label mobile apps, and 10,000+ patient practices. Scoped and priced to your needs. You know who you are.
Start with Enterprise →30-day money-back. Try Basic, Pro, or Elite for 30 days after integration completion. If it’s not for you, we refund the sign-up fee in full. The first month’s subscription is non-refundable — it covers access already provisioned to you.
Go up, go down — we don’t care.
Your annual agreement runs on 12 consecutive monthly subscription charges across any tier. Move up, move down, mix it up as often as you want — the clock just keeps running and never resets. Complete your 12 consecutive monthly charges and your fulfillment is met. Full stop.
Your sign-up fee opens the door.
Basic $199, Pro $199, Elite $499. It verifies the payment method we need on file, creates your account, and kicks off onboarding. That’s the entire purpose of it — and it’s the only charge until your integration is complete.
12 consecutive monthly charges. Any tier.
You’re committing to 12 consecutive monthly subscription charges — not to a specific tier. Start on Basic, move up to Pro, move up to Elite, mix it up. We don’t care which direction you go; the clock just keeps running. Moving up a tier is a real rebuild, so it carries that tier’s initial upgrade fee. Downgrades never do.
30-day money-back. Sign-up refunded.
From the day your integration is complete, you have 30 days to decide. If the platform isn’t for you, we refund the sign-up fee in full. Your first month’s subscription is non-refundable — it covers access you’ve already received. No questions.
What an early exit actually costs.
Past the 30-day money-back window, if you choose to leave before completing your 12 consecutive monthly charges, you pay half of your initial sign-up fee — the onboarding fee you came in on. Here’s the exact math, by tier.
| Tier | Initial sign-up fee | Early termination (50%) |
|---|---|---|
| Basic | $199 | $99.50 |
| Pro | $199 | $99.50 |
| Elite | $499 | $249.50 |
The honest part: leave Elite at month 11 and you owe $249.50 — half of the $499 onboarding fee you came in on. No surprise figure, no inflated penalty. The structure protects us; the number stays small and predictable for you.
Portal Basic
$99 Initial Set-up SalePortal Pro
$99 Initial Set-up Sale PricePortal Elite
$99 Initial Set-up Sales Price* indicates additional charges may incurs
Enterprise
$3000 Initial SetupEnterprise Level Integration & Practice with more than normal users on Elite Applications, Practice that have more than 10,000 active patients in the Cerbo system. Practice that require a special connection into an application and has special needs
* indicates additional charges may incurs
We don’t build to sell.
We build because you asked.
Every integration in our catalog began with a single provider saying “I wish Cerbo did this.” Then we built it. Then we made it available to every other practice. That’s the entire story.
We are modular because
we grow with you.
FxMedSupport doesn’t have a static product roadmap drawn up by a marketing team in a conference room. We have a living catalog that grows every time a real practice comes to us with a real workflow problem and asks us to solve it.
That’s not a marketing line. That’s literally how every single application we offer came to exist. Auto Encounter Pro started as one provider asking if we could pre-build her chart notes from Cerbo data. Portal Scheduler started with a clinic that wanted patients to book without logging in. QuickBooks Online started with a practice that was tired of manually keying transactions twice. Every. Single. One.
The one of you. The two of you. The ten of you. The three hundred of you who came before — each of you said “I wish Cerbo did that.” And that’s where it all came from.
This is why we’re called The DreamMakers of Cerbo — not because we picked the name, but because Cerbo and our clients did. Because we’re the team that turns “I wish” into “It works.”
The Request for Development process.
Simple, transparent, and built for partnership. Here’s exactly what happens when you submit a Request for Development.
You submit your “I wish.”
Through our Request for Development form, you describe the workflow, integration, automation, or feature you wish FxMedSupport offered. The more context, the better — but we’ll work with whatever you can share.
We review & respond.
Our team evaluates the request against feasibility, the value it would bring to your practice and others, and where it fits in the broader product picture. We respond with our perspective, questions, and any clarifying conversation we need.
We propose a per-project fee.
If we move forward, we issue a clear, fixed project fee covering the scope of the build. Not hours. Not retainers. Not unknowns. One number for one delivered project — so you know exactly what you’re committing to before we start.
We build, you benefit, everyone benefits.
We build the application or feature. You get it first. And then — because of how our platform works — every other practice on a tier that includes that capability gets it too, at no additional cost to them. Your “I wish” becomes the next practice’s standard feature.
Why per-project, not per-hour.
One number. One project. One outcome.
Each Request for Development is priced as a fixed project fee based on the scope of work needed to deliver a working application or feature. You see the number before we start. That’s the number. No hourly creep, no scope-of-work gymnastics, no “the developer ran into something.”
By the hour. By the meeting. By the keystroke.
We don’t bill development time, and we don’t pad estimates against unknowns. If we say it’s a $4,000 project, it’s a $4,000 project — even if it takes us 30 hours, even if it takes us 80. Our incentive is to ship great work efficiently, not to drag time.
We don’t take Requests for Development to make money on development. We take them to grow the platform. The project fee covers the work; the value compounds across every practice that benefits afterward.
What’s your “I wish”?
See an integration we don’t have? Use a tool we haven’t connected to yet? Have a workflow you wish Cerbo could automate? Tell us. Our entire catalog started exactly this way.
Submit a Request for Development →Every tier comes with resources. Here’s the full matrix.
Resource limits define the capacity included in each tier — patient counts, email volume, SMS limits, calendar integrations, and more. Going over a limit triggers an overage charge at the tier’s defined rate.
Scroll table horizontally to see all columns
| Package | Cost | Patient Count | SMS | Portal Phone | Google Cal | Outlook Cal | Automation | Mindbody | |
|---|---|---|---|---|---|---|---|---|---|
| Basic |
Signup$199
Monthly$50
|
Enabled
Threshold5,000
Tier Price$20/m
Tier Threshold1,000 |
Enabled
Threshold1,000
Tier Price$10/m
Tier Threshold1,000 |
Disabled | Disabled | 1 | 1 | 5 | Disabled |
| Pro |
Signup$1000
Monthly$100
|
Enabled
Threshold20,000
Tier Price$25/m
Tier Threshold20,000 |
Enabled
Threshold3,000
Tier Price$50/m
Tier Threshold3000 |
Enabled
SMS Limit2,000
Per SMS$0.0300 |
Enabled
Per Line$7
Min Limit2,000
Per Min$0.0250 |
5 | 5 | ∞Unlimited | Disabled |
| Elite ★ Recommended |
Signup$2000
Monthly$200
|
Enabled
Threshold20,000
Tier Price$25/m
Tier Threshold20,000 |
Enabled
Threshold5,000
Tier Price$20/m
Tier Threshold5,000 |
Enabled
SMS Limit3,000
Per SMS$0.0150 |
Enabled
Per Line$7
Min Limit3,000
Per Min$0.0250 |
20 | 20 | ∞Unlimited | Enabled
Flat Charges$0
Per API Call$0.0070 |
| Enterprise |
Signup$3,000
Monthly$300+
|
Enabled
Threshold20,000
Tier Price$25/m
Tier Threshold20,000 |
Enabled
Threshold10,000
Tier Price$10/m
Tier Threshold2000 |
Enabled
SMS Limit5,000
Per SMS$0.0150 |
Enabled
Per Line$5
Min Limit5,000
Per Min$0.0250 |
∞Unlimited | ∞Unlimited | ∞Unlimited | Enabled
Flat Charges$0
Per API Call$0.0100 |
What you’ll actually pay
every month.
Beyond the headline tier price, here’s a clear picture of what your monthly bill looks like — what’s included, what’s an add-on, and what’s a transparent pass-through. No surprises, no nickel-and-diming.
The monthly fee. That’s the headline number.
Your tier subscription is your predictable monthly base. This is what every practice pays no matter what — the foundation. All four tiers below.
Everything that comes at no extra charge.
Your tier subscription includes the integrations, applications, automations, and support that come with that level. No per-feature charges. No “premium” tax.
Scroll table to see all columns
| Included with your subscription | What it covers | Cost |
|---|---|---|
| All tier applications & integrations Every app, automation, and integration in your tier — used as much as you want, within resource limits. | Per your tier | Included |
| Patient Portal Mobile App Cerbo’s official iOS & Android Patient Portal — built and maintained by FxMedSupport. Available Pro tier and above. | iOS + Android | Included |
| Standard support Live chat, ticket system, knowledge base, and email support during business hours. | All tiers | Included |
| Updates & improvements All bug fixes, security patches, and feature improvements deploy automatically. No version-upgrade fees, ever. | All tiers | Included |
| Cerbo integration maintenance When Cerbo updates their system, we update our integrations to match. You don’t lift a finger. | All tiers | Included |
Add-ons, overages, and pass-throughs.
Three things can increase your monthly bill beyond the tier price. All of them are transparent, and most are within your control.
Scroll table to see all columns
| Charge | When it applies | Type | Cost |
|---|---|---|---|
| Resource overage fees Crossing your tier’s email, patient count, or other resource thresholds. See the Resource Fees matrix for full details. | You exceed a tier limit | Tiered | Variable |
| Portal Phone — additional lines Beyond what your tier includes. Pro: $7/line. Elite & Enterprise: $5/line. Per-minute usage billed separately at $0.0250/min on internal Twilio. | Pro / Elite / Enterprise only | Add-on | $5–7/line |
| Twilio (internal account) Per-SMS and per-minute fees if you use FxMedSupport’s internal Twilio. Strongly recommend BYO Twilio to skip these. | Internal Twilio users only | Optional | $0.015–0.030/SMS |
| Mindbody integration Per-API-call charge. Elite: $0.0070/call. Enterprise: $0.0100/call. Disabled on Basic and Pro tiers. | Elite / Enterprise only | Pass-through | $0.007–0.010/call |
| Cross-tier Enterprise add-ons Occasional Enterprise-tier features added to Elite for practices that need a single capability without a full upgrade. Negotiated case-by-case. | By approval | Add-on | Custom |
| Custom development When you submit a Request for Development that requires custom-built work specifically for your practice’s needs (separate from our standard product roadmap). | By approval, scoped | Project | Quoted |
| Payment processor fees PayRoc, Authorize.Net, NMI, Fluid, Square, Clover, etc. — these go directly to the processor, not to FxMedSupport. We don’t take a cut. | If you use a payment processor | Pass-through | Per processor |
The anti-nickel-and-dime list.
Things you might expect to be billed for that we don’t charge for. Period.
For most practices on Pro or Elite, your monthly bill will be your tier subscription plus, occasionally, a small Twilio pass-through if you’re using our internal account. That’s it. No surprise charges. No hidden line items.
If usage starts approaching a resource threshold, we proactively notify you so you can either adjust usage or move up a tier — whichever serves your practice better. We win when you win.