Real human support.
Real fast resolution.
Behind every ticket is a real engineer who knows Cerbo, knows our integrations, and knows your practice. No phone trees. No tier-one runaround. No escalation maze. Just the right answer, the right way, fast.
Live Chat Support
Support Videos
Submit a Ticket
Four ways to reach us.
Different problems need different paths. Here’s how to get the right kind of help for whatever you’re working through.
Talk to us now.
Our fastest path. A real human, in real time, ready to help with quick questions or get you to the right resource.
Open live chat →Self-serve, any time.
Searchable help articles, walkthroughs, and support videos covering every FxMedSupport application and integration.
Browse articles →For anything specific.
Bug reports, automation help, integrations, Loom walkthroughs, or formal Requests for Development. One form, five paths.
Open the ticket form →Schedule a 1-on-1.
For complex situations that need screen-share and back-and-forth. Book a live session with our support team for hands-on help.
Schedule a session →Five paths. Pick the right one.
When you submit a ticket, you’ll choose one of five categories. Picking the right one routes your request to the right team and gets you a faster, better answer.
Live Support
Schedule a 1-on-1 live session with our support team. Best for complex setups, walkthroughs, or hands-on training where back-and-forth conversation moves things faster than text.
Loom Video Support
Submit a clear description of your issue. We respond with a personalized Loom video walking you through the solution step-by-step. Most are completed in 48–72 hours — no scheduled appointment needed.
Report Application Issue
For bugs, errors, or anything behaving unexpectedly. The more detail you can share — screenshots, steps to reproduce, error messages — the faster we can fix it.
Automation Help
For setting up, modifying, or troubleshooting your automations and workflows. Tell us what you want to happen and when — we’ll get it dialed in.
Request For Development
New integrations, new features, custom builds. This is where the DreamMaker process starts. Tell us what you wish FxMedSupport could do — every tool we offer began this way.
Tell us exactly what you need.
The more context you give us, the faster and more thoroughly we can help. Pick the ticket type that fits your situation, fill in the details, and we’ll take it from there.
Just show up.
Bring your questions.
Twice every week, we host Open Office Hours — our standing community classes for FxMedSupport practices. Drop in with whatever’s on your mind: a workflow you can’t quite get right, an automation you want to set up, an integration question, a “how do other practices handle this?” moment, or just a hello.
No agenda required. No question too small. You’ll be in the room with our team and other FxMedSupport practices — the collective wisdom of 300+ functional and integrative clinics learning from each other in real time. And if you can’t make it live, you can submit your question in advance and we’ll cover it during the session.