New: Loom Video Support
To help us resolve your issue faster, we now offer Loom Video Support. This option allows you to submit a clear, detail-oriented explanation of the issue you’re experiencing so our team can fully understand what you need help with. Once we review the information you provide, we’ll respond with a personalized Loom video walking you through the solution step by step. Most Loom support requests are completed within 48–72 hours, eliminating the need to wait for or schedule a live support appointment.

What is this Ticket for?(Required)

Live Support

Loom Video Support

Report Application Issue

Request For Development

Automation Help

Report Application Issue

Application List for Application Issue(Required)

Cerbo Tag Info System

Outlook Calendar

Admin Desktop Login

Secure Note

Time Card

Loyalty Program

Automator Basic

After Hours – Auto Reply

Portal Kanban Board

Portal Auto Reply System

Auto Encounter

Google Cal Bi-Directional

Happy Birthday Notification

Re-beautify

Encounter Beautify

Patient Portal Auto Invite

Bulk Patient Status Edit

Bulk Tag Edit

Portal App Basic

Bulk Email System

Cerbo Crypto (ERC-20) Payment System

Provider Template Charting System

Tags Info & Bulk Create

Patient Transaction Association

PDF Annotate System

Provider Autoblock Scheduling System

Program Management System

Multi-State License & Supervising Physician Application

Medication Refill Notification System

Appointment Form Notification System

Mobile App Custom Branding

Auto Encounter – Auto Chart Prep

Newsletter Application

MessengerPro – Admin Login

Portal Scheduler

Form Template Builder

Mobile Form Builder

Patient Re-Engagement Application

Intuitive Messaging

Portal Automator Pro

Medication & Supplement Reconciliation

Open Orders Notification

Portal Messenger Pro

SpruceHealth

Calendly + Cerbo

GoHighLevel Tunnel

Virtual Administration Assistance (VAA)

QuickBooks Online

Zoho Books

Zoho CRM

Go High Level CRM

Type Form

JotForm

Gravity Form

Thinkific Course Platform

Portal Phone System

QualityMetric Inc. Am I Healthy

Zoom Video

Acuity Scheduling

HubSpot Bidirectional

MindBody Bi-Directional

Portal Messaging

Texting SMS-Reply

Cerbo Robo Caller

E-Commerce Add-On

Twilio

Stripe Integration

Business Associate Agreement (BAA)

NMI Payment Gateway System

Empower Pharmacy Integration

Fluid Payment (KiboPay) Gateway

Metorik Integration

Square Online Payments

Custom Portal Application – iOS Android

WooCommerce Point of Sale

LifeFile Compounding Pharmacy Integration

Clover Payment System Integration

WordPress

WooCommerce Store Care Plan

US Pay Payment Gateway

Authorize.Net Payment Gateway

Payment Depot Payment Gateway

Twilio External Account

SendGrid

WooCommerce Cerbo Pro

BigCommerce Cerbo Pro

Shopify Cerbo Pro

Other

Report Application Issue Other(Required)

Application Issue(Required)

Live Support

Schedule a time and then come to Chat if you need to be see sooner

Do not schedule more than one live support appointment in the same week the second appt will be canceled

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Automation Help

Automation Project Name(Required)

Diagnose and or build for us(Required)

Dx Identification Fix Build for a Fee

Part of Support Ticket

Thank you for reaching out regarding your automation request. As a first step, our team will review the automation within its intended workflow and configuration to identify any potential issues or areas requiring adjustment. If our initial assessment indicates that further analysis is necessary, the matter may be escalated to our development team for a more in-depth investigation. Please note that development-related investigations are billable. An initial diagnostic fee of $195 will apply for the developer review. If additional work is required beyond the initial diagnosis, development services will be billed at $125 per hour, subject to your approval before any work is performed. If our review determines that the automation is functioning as designed and no defects or issues are identified, the diagnostic fee will still apply to cover the time spent evaluating the system. We will keep you informed throughout the process and provide our findings and recommendations before proceeding with any additional development work.

Event Title(Required)

List Conditions(Required)

Desired Actions(Required)

Anything else we need to know?(Required)

Request For Development

Request for development(Required)

Request for development - Special Project - Paid - We will Scope & Provide Estimate - This submission approves a 1 hour development rate @ $195 for project scoping the project * This is not refundable.

FxMedSupport Request for Development Policy

At FxMedSupport, we value efficiency and clear communication to ensure all development requests are handled in a timely manner. To maintain an effective workflow, we have established the following policy regarding the Request for Development process:

Proposal Validity & Engagement Requirement

1. Proposal Issuance:

Upon submission of a Request for Development, FxMedSupport will review the request and provide a formal development proposal outlining scope, timeline, and costs.
This proposal will be posted inside FxMedSupport for client review.

2. 10-Day Proposal Validity Period:

The proposal will remain valid for 10 days from the date of posting.
Within this period, the client must acknowledge, engage, or approve the proposal to move forward.

3. Automatic Withdrawal of Inactive Requests:

If no engagement occurs within the 10-day window, the development request will be automatically closed and withdrawn.
Clients wishing to proceed after the 10-day period must submit a new Request for Development, as previous proposals will no longer be valid.

This policy helps streamline our workflow and ensures that development resources are allocated efficiently. If you have any questions or need further clarification, please reach out to our support team.

Thank you for working with FxMedSupport!

Project Name(Required)

Project description(Required)

Loom Support

Loom Video Support Information

This support option provides a recorded Loom video response instead of live support.
Select the application you need help with and submit your question.
A support team member will record a video walkthrough answering your request.
Tickets are received Monday through Friday.
Typical turnaround time is 48–72 business hours.

Using Loom Video Support helps preserve your live support hours so you can work on your Business.

Application You Need Help With:(Required)

Please describe the specific issue, workflow, or feature you would like us to explain in a detailed video walkthrough for the selected application.(Required)

To ensure we create a helpful and accurate video walkthrough, please be as specific as possible when describing the issue, workflow, or feature you’d like explained. Vague requests make it difficult for our team to understand exactly what you need and may delay your support. When submitting your request, please include: The exact application and feature involved The step-by-step workflow you’re trying to complete What you expected to happen vs. what is actually happening Any error messages, unexpected behavior, or points of confusion If possible, screenshots or images showing the issue or the area you’re referencing The more detail you provide—even down to specific buttons, fields, or screens—the faster and more accurately we can create a video tailored to your needs. Uploading images is strongly encouraged and can significantly improve turnaround time. Thank you for helping us help you!

File

Drop files here or

Max. file size: 64 MB.

Practice Info

Medical Practice Name(Required)

Email used for the Ticket(Required)

CAPTCHA

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Pre-Sign-up Help

Post Sign-up Onboarding Help

Pre-Sign-up Help

If you’re a Cerbo user looking to enhance your practice with FxMedSupport integrations, you’re just a few clicks away from unlocking a suite of powerful solutions. Visit our FxMedSupport Cerbo Integrations page to explore a comprehensive list of applications designed to optimize and streamline your workflow. When you’re ready to see these integrations in action, simply schedule a personalized demo through our Demo Request page.

Our team is here to guide you every step of the way, ensuring you discover the solutions that best meet your practice’s unique needs.

Quick Links:

FxMedSupport Cerbo Integrations
Demo Request Page

Post Sign-up Onboarding Help

If you have signed up for FxMedSupport service and are having a hard time understanding the onboarding steps, please go to this page which should outline all the steps for you.

Link:

Integration Onboarding
Client Needs Wants & Desires Form

Report Application Issue

Live Support

Schedule a time and then come to Chat if you need to be see sooner

⚠️ DO NOT LEAVE PAGE ⚠️

Automation Help

Request For Development

FxMedSupport Request for Development Policy

Proposal Validity & Engagement Requirement

1. Proposal Issuance:

2. 10-Day Proposal Validity Period:

3. Automatic Withdrawal of Inactive Requests:

Loom Support

Loom Video Support Information

Practice Info

⚠️ DO NOT LEAVE PAGE ⚠️

If you have signed up for FxMedSupport service and are having a hard time understanding the onboarding steps, please go to this page which should outline all the steps for you.

Testimonial