Account Suspension Policy Summary
Purpose:
FxMedSupport is a technology company specializing in the automation, integration, and optimization of HR systems, particularly the CERBO enterprise system. This policy outlines how FxMedSupport handles client accounts with outstanding balances.
Policy Overview:
- Account in Good Standing:
Clients must maintain their accounts in good standing, including timely payment of invoices. - Outstanding Balances:
If a client has unpaid invoices or balances, FxMedSupport will classify the account as not in good standing. - 21-Day Warning Notification:
A written warning will be sent 21 days prior to the account’s renewal date, alerting the client to any outstanding balance. - 7-Day Warning Notification:
A second written warning will be sent one week (7 days) prior to the account’s renewal date if the outstanding balance has not been resolved. - Account Suspension:
If the balance is still not resolved, the account will be suspended 72 hours before the renewal date. During the suspension, access to FxMedSupport services will be restricted. - Account Deprecation:
If the account remains unresolved, FxMedSupport will fully deprecate the account on the renewal date. This means the account will be permanently deactivated, and services will no longer be accessible. - Account Reinstatement:
Reinstating an account after deprecation is at FxMedSupport’s discretion. If approved, a reinstatement fee equivalent to 50% of the client’s integration setup fee will apply.
Updated – 10/3/24, 7:47 AM