Cerbo – Integration – Signup

1. Most memberships are prepaid and are month to month. Memberships in good standing automatically renew at the end of the 30-day next membership cycle.
   • There are memberships that are affiliated with a Y program (example: Diabetes Prevention) or initiative which includes prepaid or complimentary membership for a set period (example: 3 months). These membership types do not renew at the end of the membership cycle.
2. The membership cycle begins the day the member joins and auto renews every 30 days provided the member is in good standing and does not owe a balance.
   • Members can prepay for annual, 6-month or 3-month membership cycles. These membership default to renew every 30 days at the end of the prepaid cycles provided the member is in good standing and does not owe a balance.
3. Memberships do not automatically cancel due to inactivity. Members must provide written notice to stop their membership from automatically renewing.
4. It is the responsibility of the member to bring any billing discrepancies to the FxMedSupport’s attention within 60 days after they first appear on financial statements. After 60 days, the member’s right to dispute any discrepancies is waived.

Member Initiated Cancellations

• Members who wish to cancel within 30 days of joining must do so in writing. Members are NOT subject to a refund. 
• Members who wish to cancel their membership after 30 days must do so in writing . The cancellation will be processed prior to their next draft and the membership will remain active through what the member has paid. We do not prorate remaining monthly membership value.

FxMedSupport Initiated Cancellations

• When Y staff terminate a membership that is expected to automatically renew for reasons such as member behavior, staff error, or another circumstance, refunds are issued back to the original payment method. If the original payment method is no longer active or was in the form of a check, cash or ECT payment, the refund will be processed as a check to be mailed to the member’s address in the system.