Step 1 of 3 33% Basic Ticket InformationWhat is this Ticket for?(Required) Pre-Sign-up Help Post Sign-up Onboarding Help Report Application Issue Live Support Request For Development Automation Build Request What is your "Current Integration Level"(Required) Basic Pro Elite Enterprise Pre-Sign-up Help If you’re a Cerbo user looking to enhance your practice with FxMedSupport integrations, you’re just a few clicks away from unlocking a suite of powerful solutions. Visit our FxMedSupport Cerbo Integrations page to explore a comprehensive list of applications designed to optimize and streamline your workflow. When you’re ready to see these integrations in action, simply schedule a personalized demo through our Demo Request page. Our team is here to guide you every step of the way, ensuring you discover the solutions that best meet your practice’s unique needs. Already had a demo? Use our Demo Follow-Up Connection page to schedule a follow-up session and take the next step in your journey with FxMedSupport. Quick Links: FxMedSupport Cerbo Integrations Demo Request Page Demo Follow-Up Connection Post Sign-up Onboarding HelpIf you have signed up for FxMedSupport service and are having a hard time understanding the onboarding steps, please go to this page which should outline all the steps for you. Link: Integration Onboarding We offer a variety of live support options for our Cerbo integrated clients. Please select the time slot that best fits your needs, keeping in mind that each support appointment typically focuses on one specific topic to ensure thorough assistance.Practice InfoMedical Practice Name(Required) One Line Issue Description(Required) Cerbo Admin URL(Required) Example practicename.md-hq.comEmail used for the Ticket(Required) First & Last Name of Person filling out Form(Required) CAPTCHA Live SupportIf you need an appointment sooner than what is available on the scheduling system, please schedule the next available appointment that works for you. Afterward, contact our team via chat or email at Help@fxmedsupport.com, and we will do our best to accommodate your request for an earlier appointment. Report Application IssueApplication Support InfoWhat Application do you need help with(Required)Select Application You need help with:Admin Desktop LoginAutomator BasicPortal Auto Reply SystemAuto EncounterGoogle Cal Bi-DirectionalHappy Birthday NotificationRe-beautifyEncounter BeautifyPatient Portal Auto InviteBulk Patient Status EditBulk Tag EditPortal App BasicBulk Email SystemPortal Messenger ProPortal MessagingOpen Orders NotificationMedication & Supplement ReconciliationPortal AutomatorPortal CampaignPortal Kanban BoardIntuitive MessagingAfter Hours – Auto ReplyPatient Re-Engagement ApplicationLoyalty ProgramMobile Form BuilderPortal SchedulerTime CardMessengerPro – Admin LoginNewsletter ApplicationSecure NoteAuto Encounter – Auto Chart PrepAppointment Form Notification SystemCerbo Robo CallerTexting SMS-ReplyMindBody Bi-DirectionalHubSpot BidirectionalAcuity SchedulingZoom VideoQualityMetric Inc. Am I HealthyPortal Phone System*Thinkific Course PlatformGravity FormJotFormType FormGo High Level CRMZoho CRMZoho BooksQuickBooks OnlineMobile App Custom BrandingVirtual Administration Assistance (VAA) **Payment Depot Payment GatewayAuthorize.Net Payment GatewayUS Pay Payment GatewayWordPressShopify Cerbo ProBigCommerce Cerbo ProWoocommerce Cerbo ProClover Payment System IntegrationLifeFile Compounding Pharmacy IntegrationWooCommerce Point of SaleCustom Portal Application – IOS AndroidSquare Online PaymentsSendGridTwilioFluid Payment (KiboPay )GatewayEmpower Pharmacy Integration**Cerbo Backup VaultWebsite EditsOtherThe Application you select must match the One Line Issue Description of the issue or the Live support will be canceled. One Application topic per meeting.Portal Phone Option:(Required) Legacy Phone System VOIP Phone System Other Application If there is a Cerbo Event Date of Event Cerbo Event ID Cerbo PT ID Associated with event Video Loom Link Add a Link to a Video displaying the problem so we can see what you are seeing. Details of Event(Required)File Upload Drop files here or Select files Accepted file types: jpg, png, pdf, Max. file size: 64 MB, Max. files: 5. Accepted File types jpg, png, pdfHave you notified our team via Chat Support yet? Yes No Live Support Basic OptionsBasic Video Support Options 15 Min Free 45 Min Paid Live Support Pro OptionsLive Support Pro Options Pro Support 30 Minutes Pro Support 60 Minutes Live Support Elite OptionsLive Support Elite Options Elite Support 30 Minutes Elite Support 60 Minutes Live Support Enterprise OptionsLive Support Enterprise Options Enterprise Support 30 Minutes Enterprise Support 60 Minutes Request For DevelopmentProject Details:Request for development - Options(Required) Roadmap Ideas - Ne Fee - Just Ideas - No Action by our Team Request for development - Special Project - Paid - We will Scope & Provide Estimate Roadmap Ideas are not followed up by our team but are added to our idea roadmapRequest for development - Special Project(Required) This submission approves a 1 hour development rate @ $95 for project scoping the project * This is not refundable. We will send you an Estimate for approval for your development projectProject Name Is this an Integration into New a Application?(Required) Yes No List(Required)Application NameApplication Domain URLDevelopment Doc URL Add RemoveProject description(Required)Desired integration features:(Required)Are there any existing systems, processes, or infrastructure that the project needs to integrate with?(Required)Automation Build RequestAutomation Project Name(Required) Please Build – For a Fee(Required) Please Build – For a Fee The cost for FxMedSupport to build an Automation is $150 per Automation:(Required) Please Build – For a Fee I understand cost Event Title(Required) List Conditions(Required)Desired Actions(Required)Anything else we need to know?(Required)
