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  • Cerbo Software
    • Cerbo Integrations
    • Patient Portal Mobile Application
      • QR Codes
        • MessengerPro Android QR Code
        • MessengerPro Apple IOS QR Code
      • Web Links
        • IOS Messenger Pro
        • Android Messenger Pro
    • Ecommerce Software
      • Supplement Store
    • **New Portal Scheduler**
    • FxMedSupport App URL Login
    • Quick Books Online
    • Zoho CRM
    • Zoho Billing
    • GoHighLevel Integration
  • Pricing
  • Support
    • Support
    • Submit a Ticket
    • Support Videos
    • Show Your IP – For Support
    • Community Connection
  • Resources
    • Cerbo Partner Page
    • Onboarding (Post Sign-Up)
    • Basic Video Onboarding
    • Update Log
    • Meet Kevin
    • Services
      • Supplement Store
    • Cerbo (MDHQ) Virtual Operations Video
    • Professional Connection
    • Pharmacies
      • LifeFile Pharmacy Login
Demo
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Basic Ticket Information

What is this Ticket for?(Required)

Pre-Sign-up Help

If you’re a Cerbo user looking to enhance your practice with FxMedSupport integrations, you’re just a few clicks away from unlocking a suite of powerful solutions. Visit our FxMedSupport Cerbo Integrations page to explore a comprehensive list of applications designed to optimize and streamline your workflow. When you’re ready to see these integrations in action, simply schedule a personalized demo through our Demo Request page.

Our team is here to guide you every step of the way, ensuring you discover the solutions that best meet your practice’s unique needs. Already had a demo? Use our Demo Follow-Up Connection page to schedule a follow-up session and take the next step in your journey with FxMedSupport.

Quick Links:

  • FxMedSupport Cerbo Integrations
  • Demo Request Page
  • Demo Follow-Up Connection

Post Sign-up Onboarding Help

If you have signed up for FxMedSupport service and are having a hard time understanding the onboarding steps, please go to this page which should outline all the steps for you.

Link:

  • Integration Onboarding
We offer a variety of live support options for our Cerbo integrated clients. Please select the time slot that best fits your needs, keeping in mind that each support appointment typically focuses on one specific topic to ensure thorough assistance.

Live Support

About an Application or just to connect?(Required)

Report Application Issue

Application Support Info

What Application do you need help with (R)
Portal Phone Option:(Required)
Drop files here or
Accepted file types: jpg, png, pdf, Max. file size: 64 MB, Max. files: 5.
    Accepted File types jpg, png, pdf
    What is your "Current Integration Level"(Required)

    Live Support Basic Options

    Basic Video Support Options

    Live Support Pro Options

    Live Support Pro Options

    Live Support Elite Options

    Live Support Elite Options

    Live Support Enterprise Options

    Live Support Enterprise Options

    Request For Development

    Project Details:

    Request for development - Options(Required)
    Roadmap Ideas are not followed up by our team but are added to our idea roadmap
    Request for development - Special Project(Required)
    We will send you an Estimate for approval for your development project We do not for RFD for Basic users
    FxMedSupport Request for Development Policy

    FxMedSupport Request for Development Policy

    At FxMedSupport, we value efficiency and clear communication to ensure all development requests are handled in a timely manner. To maintain an effective workflow, we have established the following policy regarding the Request for Development process:

    Proposal Validity & Engagement Requirement

    1. Proposal Issuance:

    • Upon submission of a Request for Development, FxMedSupport will review the request and provide a formal development proposal outlining scope, timeline, and costs.
    • This proposal will be posted inside FxMedSupport for client review.

    2. 10-Day Proposal Validity Period:

    • The proposal will remain valid for 10 days from the date of posting.
    • Within this period, the client must acknowledge, engage, or approve the proposal to move forward.

    3. Automatic Withdrawal of Inactive Requests:

    • If no engagement occurs within the 10-day window, the development request will be automatically closed and withdrawn.
    • Clients wishing to proceed after the 10-day period must submit a new Request for Development, as previous proposals will no longer be valid.

    This policy helps streamline our workflow and ensures that development resources are allocated efficiently. If you have any questions or need further clarification, please reach out to our support team.

    Thank you for working with FxMedSupport!

    Is this an Integration into New a Application?(Required)
    List(Required)
    Application Name
    Application Domain URL
    Development Doc URL
     

    Automation Help

    Please Build – For a Fee(Required)
    Dx Identification & Fix - Fee 95 Per Hour(Required)
    Dx Identification & Fix - Fee $125 Per Automation for Basic Automation(Required)

    Practice Info

    If you need an appointment sooner than what is available on the scheduling system, please schedule the next available appointment that works for you. Afterward, contact our team via chat or email at Help@fxmedsupport.com, and we will do our best to accommodate your request for an earlier appointment.

    FxMedSupport Automation Diagnostic Policy

    FxMedSupport Automation Diagnostic Policy

    FxMedSupport Automation Diagnostic Policy

    At FxMedSupport, we recognize the importance of automations in streamlining your workflow. To ensure your systems are functioning properly, we offer diagnostic support to help identify and resolve issues related to automations.

    Live Support Option (No Charge)

    Clients have the option to schedule a live support connection with a FxMedSupport team member at no charge. During this session, we will discuss the intended function of the automation, review any current issues, and help determine whether further diagnostic evaluation is needed. This is ideal for clients seeking clarification or guidance without immediate need for in-depth investigation.

    Developer Diagnostic Evaluation

    If a client requests that a FxMedSupport developer perform a technical review and diagnosis of a specific automation, the following terms apply:

    • Billed at $95 per hour
    • One-hour minimum
    • A detailed diagnostic summary will be provided upon completion

    This includes an analysis of the automation’s logic, execution steps, inputs and outputs, and any related errors or failures.

    Waiver of Diagnostic Fee

    If the issue is determined to be caused by a bug or malfunction

    FxMedSupport Automation Diagnostic Policy(Required)

    FxMedSupport Live Support Consent Policy

    FxMedSupport Live Support Consent
    FxMedSupport Live Support Consent

    Live support appointments with FxMedSupport are intended exclusively for real-time assistance with current FxMedSupport applications and existing application functionality.

    If you are scheduling a session to discuss ideas, new feature concepts, or development possibilities, please be advised that:
    • This type of appointment falls under development research
    • A $200 development fee will apply (billed at one hour minimum)

    By proceeding with your appointment, you acknowledge and consent to this policy. If your appointment includes a mix of support and development-related topics, FxMedSupport reserves the right to apply the development fee accordingly.

    If you're unsure whether your appointment qualifies as live support or development discussion, please reach out to our team in advance for clarification.
    FxMedSupport Live Support Consent Policy(Required)
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