Basic Ticket InformationWhat is this Ticket for?(Required) Pre-Sign-up Help Post Sign-up Onboarding Help Report Application Issue Live Support Automation Help Request For Development Pre-Sign-up Help If you’re a Cerbo user looking to enhance your practice with FxMedSupport integrations, you’re just a few clicks away from unlocking a suite of powerful solutions. Visit our FxMedSupport Cerbo Integrations page to explore a comprehensive list of applications designed to optimize and streamline your workflow. When you’re ready to see these integrations in action, simply schedule a personalized demo through our Demo Request page. Our team is here to guide you every step of the way, ensuring you discover the solutions that best meet your practice’s unique needs. Already had a demo? Use our Demo Follow-Up Connection page to schedule a follow-up session and take the next step in your journey with FxMedSupport. Quick Links: FxMedSupport Cerbo Integrations Demo Request Page Demo Follow-Up Connection Post Sign-up Onboarding HelpIf you have signed up for FxMedSupport service and are having a hard time understanding the onboarding steps, please go to this page which should outline all the steps for you. Link: Integration Onboarding Client Needs Wants & Desires Form We offer a variety of live support options for our Cerbo integrated clients. Please select the time slot that best fits your needs, keeping in mind that each support appointment typically focuses on one specific topic to ensure thorough assistance.Live SupportAbout an Application or just to connect?(Required) For an Application Report Application IssueOne Line Issue Description(Required) Application Support InfoWhat Application do you need help with (R) Admin Desktop Login Automator Basic Portal Auto Reply System Auto Encounter Google Cal Bi-Directional Happy Birthday Notification Re-beautify Encounter Beautify Patient Portal Auto Invite Bulk Patient Status Edit Bulk Tag Edit Portal App Basic Bulk Email System Portal Messenger Pro Portal Messaging Open Orders Notification Medication & Supplement Reconciliation Portal Automator Portal Campaign Portal Kanban Board Intuitive Messaging After Hours – Auto Reply Patient Re-Engagement Application Loyalty Program Mobile Form Builder Portal Scheduler Time Card MessengerPro – Admin Login Newsletter Application Secure Note Auto Encounter – Auto Chart Prep Appointment Form Notification System Cerbo Robo Caller Texting SMS-Reply MindBody Bi-Directional HubSpot Bidirectional Acuity Scheduling Zoom Video QualityMetric Inc. Am I Healthy Portal Phone System* Thinkific Course Platform Gravity Form JotForm Type Form Go High Level CRM Zoho CRM Zoho Books QuickBooks Online Mobile App Custom Branding Virtual Administration Assistance (VAA) ** Payment Depot Payment Gateway Authorize.Net Payment Gateway US Pay Payment Gateway WordPress Shopify Cerbo Pro BigCommerce Cerbo Pro Woocommerce Cerbo Pro Clover Payment System Integration LifeFile Compounding Pharmacy Integration WooCommerce Point of Sale Custom Portal Application – IOS Android Square Online Payments SendGrid Twilio Fluid Payment (KiboPay )Gateway Empower Pharmacy Integration** Cerbo Backup Vault Website Edits Outlook Calendar Multi-State License & Supervising Physician Application Program Management System Provider Autoblock Scheduling System PDF Annotate System Patient Transaction Association Cerbo Crypto (ERC-20) Payment System Calendly + Cerbo Other Portal Phone Option:(Required) Legacy Phone System VOIP Phone System Other Application Details of Event(Required)File Upload Drop files here or Select files Accepted file types: jpg, png, pdf, Max. file size: 64 MB, Max. files: 5. Accepted File types jpg, png, pdfWhat is your "Current Integration Level"(Required) Basic -Free Basic - Paid Pro Elite Enterprise Basic Free - Means you DO NOT pay a monthly fee to FxMedSupport Basic Paid - Means you Pay a monthly Service Fee - Which comes with supportLive Support Basic OptionsBasic Free - Means you do not pay a monthly fee to us Basic Paid - Means you Pay monthly - Which Support is aded to. Terms for Basic - Paid Plan Service:(Required) Yes I am on a Monthly Paid Plan, IF not My Account will be Charged $100 at time of scheduling This is for clients that are on our Basic Paid Plan That PAY A Monthly Service Fee If you ARE a Basic User who pays Monthly Fee- This is FOR YOU If you are on the Basic Free and Sign-up for a Support Appt that your PLAN does not cover we will charge your Account $100 per 30 min connection. Paid Basic Video Support Options 30 min Basic - Free Video Support Options Paid 45 min Support This is for clients that are on our Basic Complementary NO monthly fee plan Cost is $75 per 45 minLive Support Pro OptionsLive Support Pro Options Pro Support 60 Minutes Live Support Elite OptionsLive Support Elite Options Elite Support 60 Minutes Live Support Enterprise OptionsLive Support Enterprise Options Enterprise Support 60 Minutes Request For DevelopmentProject Details:Request for development - Options(Required) Roadmap Ideas - Ne Fee - Just Ideas - No Action by our Team Request for development - Special Project - Paid - We will Scope & Provide Estimate Roadmap Ideas are not followed up by our team but are added to our idea roadmapRequest for development - Special Project(Required) This submission approves a 1 hour development rate @ $95 for project scoping the project * This is not refundable. We will send you an Estimate for approval for your development project We do not for RFD for Basic users FxMedSupport Request for Development Policy FxMedSupport Request for Development Policy At FxMedSupport, we value efficiency and clear communication to ensure all development requests are handled in a timely manner. To maintain an effective workflow, we have established the following policy regarding the Request for Development process: Proposal Validity & Engagement Requirement 1. Proposal Issuance: Upon submission of a Request for Development, FxMedSupport will review the request and provide a formal development proposal outlining scope, timeline, and costs. This proposal will be posted inside FxMedSupport for client review. 2. 10-Day Proposal Validity Period: The proposal will remain valid for 10 days from the date of posting. Within this period, the client must acknowledge, engage, or approve the proposal to move forward. 3. Automatic Withdrawal of Inactive Requests: If no engagement occurs within the 10-day window, the development request will be automatically closed and withdrawn. Clients wishing to proceed after the 10-day period must submit a new Request for Development, as previous proposals will no longer be valid. This policy helps streamline our workflow and ensures that development resources are allocated efficiently. If you have any questions or need further clarification, please reach out to our support team. Thank you for working with FxMedSupport! Project Name Is this an Integration into New a Application?(Required) Yes No List(Required)Application NameApplication Domain URLDevelopment Doc URL Add RemoveProject description(Required)Desired integration features:(Required)Are there any existing systems, processes, or infrastructure that the project needs to integrate with?(Required)Automation HelpAutomation Project Name(Required) Please Build – For a Fee(Required) Dx Identification & Fix for a fee Build for a Fee Part of Support Ticket Dx Identification & Fix - Fee 95 Per Hour(Required) Please Build – For a Fee I understand cost Dx Identification & Fix - Fee $125 Per Automation for Basic Automation(Required) Please Build – For a Fee I understand cost Event Title(Required) List Conditions(Required)Desired Actions(Required)Anything else we need to know?(Required)Practice InfoMedical Practice Name(Required) Email used for the Ticket(Required) If you need an appointment sooner than what is available on the scheduling system, please schedule the next available appointment that works for you. Afterward, contact our team via chat or email at Help@fxmedsupport.com, and we will do our best to accommodate your request for an earlier appointment. CAPTCHAFxMedSupport Automation Diagnostic Policy FxMedSupport Automation Diagnostic Policy FxMedSupport Automation Diagnostic Policy At FxMedSupport, we recognize the importance of automations in streamlining your workflow. To ensure your systems are functioning properly, we offer diagnostic support to help identify and resolve issues related to automations. Live Support Option (No Charge) Clients have the option to schedule a live support connection with a FxMedSupport team member at no charge. During this session, we will discuss the intended function of the automation, review any current issues, and help determine whether further diagnostic evaluation is needed. This is ideal for clients seeking clarification or guidance without immediate need for in-depth investigation. Developer Diagnostic Evaluation If a client requests that a FxMedSupport developer perform a technical review and diagnosis of a specific automation, the following terms apply: Billed at $95 per hour One-hour minimum A detailed diagnostic summary will be provided upon completion This includes an analysis of the automation’s logic, execution steps, inputs and outputs, and any related errors or failures. Waiver of Diagnostic Fee If the issue is determined to be caused by a bug or malfunction FxMedSupport Automation Diagnostic Policy(Required) Yes FxMedSupport Live Support Consent Policy FxMedSupport Live Support Consent FxMedSupport Live Support Consent Live support appointments with FxMedSupport are intended exclusively for real-time assistance with current FxMedSupport applications and existing application functionality. If you are scheduling a session to discuss ideas, new feature concepts, or development possibilities, please be advised that: • This type of appointment falls under development research • A $200 development fee will apply (billed at one hour minimum) By proceeding with your appointment, you acknowledge and consent to this policy. If your appointment includes a mix of support and development-related topics, FxMedSupport reserves the right to apply the development fee accordingly. If you're unsure whether your appointment qualifies as live support or development discussion, please reach out to our team in advance for clarification. FxMedSupport Live Support Consent Policy(Required) Yes ⚠️ DO NOT LEAVE PAGE — WILL REDIRECT ⚠️
