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FxMedSupport

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  • Software
    • Cerbo Integrations
      • **New Portal Scheduler**
      • FxMedSupport App URL Login
      • Quick Books Online
      • Zoho CRM
      • Zoho Billing
      • GoHighLevel Integration
    • Patient Portal Mobile Application
      • QR Codes
        • MessengerPro Android QR Code
        • MessengerPro Apple IOS QR Code
      • Web Links
        • IOS Messenger Pro
        • Android Messenger Pro
  • Pricing
  • Support
    • Live Chat
    • Support
    • Submit a Ticket
    • Support Videos
    • Show Your IP – For Support
    • Community Connection
  • Resources
    • Partners
      • Cerbo Partner Page
      • 1507 Solutions
      • PayRoc Payments Platform
        • Smarter Payments + Intelligent Notifications
        • Flexible, Practice-First Payment Processing
    • Update Log
    • Meet Kevin
    • Cerbo (MDHQ) Virtual Operations Video
    • Professional Connection
    • Pharmacies
      • LifeFile Pharmacy Login
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Demo

New: Loom Video Support
To help us resolve your issue faster, we now offer Loom Video Support. This option allows you to submit a clear, detail-oriented explanation of the issue you’re experiencing so our team can fully understand what you need help with. Once we review the information you provide, we’ll respond with a personalized Loom video walking you through the solution step by step. Most Loom support requests are completed within 48–72 hours, eliminating the need to wait for or schedule a live support appointment.

What is this Ticket for?(Required)

Report Application Issue

Application List for Application Issue(Required)

Live Support

Schedule a time and then come to Chat if you need to be see sooner

Do not schedule more than one live support appointment in the same week the second appt will be canceled

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Automation Help

Please Build – For a Fee(Required)

Request For Development

Request for development - Options(Required)

FxMedSupport Request for Development Policy

At FxMedSupport, we value efficiency and clear communication to ensure all development requests are handled in a timely manner. To maintain an effective workflow, we have established the following policy regarding the Request for Development process:

Proposal Validity & Engagement Requirement

1. Proposal Issuance:

  • Upon submission of a Request for Development, FxMedSupport will review the request and provide a formal development proposal outlining scope, timeline, and costs.
  • This proposal will be posted inside FxMedSupport for client review.

2. 10-Day Proposal Validity Period:

  • The proposal will remain valid for 10 days from the date of posting.
  • Within this period, the client must acknowledge, engage, or approve the proposal to move forward.

3. Automatic Withdrawal of Inactive Requests:

  • If no engagement occurs within the 10-day window, the development request will be automatically closed and withdrawn.
  • Clients wishing to proceed after the 10-day period must submit a new Request for Development, as previous proposals will no longer be valid.

This policy helps streamline our workflow and ensures that development resources are allocated efficiently. If you have any questions or need further clarification, please reach out to our support team.

Thank you for working with FxMedSupport!

Loom Support

Loom Video Support Information

  • This support option provides a recorded Loom video response instead of live support.
  • Select the application you need help with and submit your question.
  • A support team member will record a video walkthrough answering your request.
  • Tickets are received Monday through Friday.
  • Typical turnaround time is 48–72 business hours.

  • Using Loom Video Support helps preserve your live support hours so you can work on your Business.
To ensure we create a helpful and accurate video walkthrough, please be as specific as possible when describing the issue, workflow, or feature you’d like explained. Vague requests make it difficult for our team to understand exactly what you need and may delay your support. When submitting your request, please include: The exact application and feature involved The step-by-step workflow you’re trying to complete What you expected to happen vs. what is actually happening Any error messages, unexpected behavior, or points of confusion If possible, screenshots or images showing the issue or the area you’re referencing The more detail you provide—even down to specific buttons, fields, or screens—the faster and more accurately we can create a video tailored to your needs. Uploading images is strongly encouraged and can significantly improve turnaround time. Thank you for helping us help you!
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Max. file size: 64 MB.

    Practice Info

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    Pre-Sign-up Help
    Post Sign-up Onboarding Help
    Pre-Sign-up Help

    If you’re a Cerbo user looking to enhance your practice with FxMedSupport integrations, you’re just a few clicks away from unlocking a suite of powerful solutions. Visit our FxMedSupport Cerbo Integrations page to explore a comprehensive list of applications designed to optimize and streamline your workflow. When you’re ready to see these integrations in action, simply schedule a personalized demo through our Demo Request page.

    Our team is here to guide you every step of the way, ensuring you discover the solutions that best meet your practice’s unique needs. Already had a demo? Use our Demo Follow-Up Connection page to schedule a follow-up session and take the next step in your journey with FxMedSupport.

    Quick Links:

    • FxMedSupport Cerbo Integrations
    • Demo Request Page
    • Demo Follow-Up Connection
    Post Sign-up Onboarding Help

    If you have signed up for FxMedSupport service and are having a hard time understanding the onboarding steps, please go to this page which should outline all the steps for you.

    Link:

    • Integration Onboarding
    • Client Needs Wants & Desires Form
    Sign-up Now
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