FxMedSupport Automation Diagnostic Policy
FxMedSupport Automation Diagnostic Policy
At FxMedSupport, we recognize the importance of automations in streamlining your workflow.
To ensure your systems are functioning properly, we offer diagnostic support to help identify and resolve issues related to automations.
Live Support Option (No Charge)
Clients have the option to schedule a live support connection with a FxMedSupport team member at no charge.
During this session, we will discuss the intended function of the automation, review any current issues,
and help determine whether further diagnostic evaluation is needed.
This is ideal for clients seeking clarification or guidance without immediate need for in-depth investigation.
Developer Diagnostic Evaluation
If a client requests that a FxMedSupport developer perform a technical review and diagnosis of a specific automation, the following terms apply:
- Billed at $95 per hour
- One-hour minimum
- A detailed diagnostic summary will be provided upon completion
This includes an analysis of the automation’s logic, execution steps, inputs and outputs, and any related errors or failures.
Waiver of Diagnostic Fee
If the issue is determined to be caused by a bug or malfunction