FxMedSupport Membership & Pricing Terms

Last Updated: 2025

FxMedSupport provides flexible month-to-month memberships with no long-term contracts. By enrolling in any FxMedSupport plan, members agree to the following terms and conditions:

1. Membership Structure

• FxMedSupport does not impose long-term contracts.

• Memberships are month-to-month unless prepaid for a longer cycle.

• Memberships in good standing automatically renew every 30 days unless canceled in accordance with our cancellation policy.

• Membership cycles begin on the day a member joins.

• Some memberships may be affiliated with special programs (e.g., Y-program initiatives) that include prepaid or complimentary membership periods. These do not renew at the end of the cycle.

2. Integration Fees

• The initial integration fee becomes non-refundable after 24 hours.

3. Cancellation Policy

Member-Initiated Cancellations

• All cancellations must be submitted in writing via a support ticket.

• A minimum of 30 days’ written notice prior to the next billing date is required.

• Memberships do not cancel automatically due to inactivity.

• Members who cancel:

  • Within 30 days of joining: no refund is issued.

  • After 30 days: cancellation is processed before the next billing cycle; service remains active through the period already paid. FxMedSupport does not prorate remaining membership time.

FxMedSupport-Initiated Cancellations

• If FxMedSupport terminates a membership due to staff error, system needs, behavior issues, or other circumstances, refunds may be issued to the original payment method wherever possible.

• When the original payment method is unavailable, refunds will be issued via check mailed to the member’s address on file.

4. Billing & Discrepancies

• Many memberships are prepaid and automatically renew every 30 days.

• It is the member’s responsibility to review billing statements.

• Any billing discrepancies must be reported within 60 days of appearing on a financial statement.

• After 60 days, the member’s right to dispute the charge is waived.

5. Pricing Modifications

FxMedSupport may adjust membership pricing at any time, with or without prior notice or explicit agreement, based on resource needs, operational requirements, platform enhancements, or changes necessary for the continued support and sustainability of FxMedSupport services.

Continued use of FxMedSupport services after any pricing update constitutes acceptance of the updated pricing.

6. Prepaid Memberships

• Members may prepay for 3-month, 6-month, or 12-month cycles.

• Once a prepaid term ends, the membership converts to a standard 30-day renewal cycle, provided the member remains in good standing.

Custom Development Rates & Project Scoping

At FxMedSupport, we offer custom development solutions tailored to meet the unique needs of our clients. Our approach ensures that each project is executed with precision and designed to enhance your practice’s efficiency. Below are our rates and scoping guidelines for custom development.

Project Scoping:

• Non-Integrated or Basic Integrated Clients: $195 per project
• Integrated Clients (Pro, Elite, or Enterprise): $95 per project

This ensures transparent pricing and clarity for our clients based on their level of integration with FxMedSupport.

Custom Development Rates:

• Standard Rate: $95 per hour
• Discounted Rate: $75 per hour
  (Discounted rates are offered at the discretion of FxMedSupport, based on specific project needs or special agreements.)

Special Projects Released to the Cerbo Community:

For projects approved by FxMedSupport for release to the Cerbo Community, clients may qualify for additional discounts based on the nature and scope of the project.