Custom Development Rates & Project Scoping

At FxMedSupport, we offer custom development solutions tailored to meet the unique needs of our clients. Our approach ensures that each project is executed with precision and designed to enhance your practice’s efficiency. Below are our rates and scoping guidelines for custom development.

Project Scoping:

• Non-Integrated or Basic Integrated Clients: $195 per project
• Integrated Clients (Pro, Elite, or Enterprise): $95 per project

This ensures transparent pricing and clarity for our clients based on their level of integration with FxMedSupport.

Custom Development Rates:

• Standard Rate: $95 per hour
• Discounted Rate: $75 per hour
  (Discounted rates are offered at the discretion of FxMedSupport, based on specific project needs or special agreements.)

Special Projects Released to the Cerbo Community:

For projects approved by FxMedSupport for release to the Cerbo Community, clients may qualify for additional discounts based on the nature and scope of the project.

FX Med Support SMS Billing Policy Update
📑 FX Med Support SMS Billing Policy Update
Effective [08-27-25]

FX Med Support is updating our SMS billing policy to align with Twilio’s industry-standard pricing model. This change ensures fairness and transparency as practices scale their messaging and helps account for the technical nature of SMS delivery.

📲 New Billing Model Overview
Billing is based on message segments.

A single SMS is limited to 160 characters per segment.

Messages longer than 160 characters are automatically split into multiple segments for delivery.

The maximum length of any SMS message is 1,600 characters (10 segments).

📏 Segment Calculation
1 Segment = up to 160 characters

Each additional 160 characters = 1 additional segment

Charges are based on the total number of segments, not the total number of characters.

📊 Example Billing Breakdown
Message Length Segments Used Equivalent Messages Charged
1 Segment (≤160 characters) 1 1
2 Segments (≤320 characters) 2 4
3 Segments (≤480 characters) 3 9
4 Segments (≤640 characters) 4 16
5 Segments (≤800 characters) 5 25
6 Segments (≤960 characters) 6 36
7 Segments (≤1120 characters) 7 49
8 Segments (≤1280 characters) 8 64
9 Segments (≤1440 characters) 9 81
10 Segments (≤1600 characters) 10 100
⚖️ Policy Summary
Every 160 characters = 1 segment.

The billing multiplier is calculated as:

📌 Total Messages Billed = (Number of Segments)²

This “cascading” multiplier reflects Twilio’s pricing model and ensures accurate per-message billing.

🧾 Example Scenario
If you send a 420-character SMS:

It equals 3 segments.

Billing = 3² = 9 messages.

If you send a 1,200-character SMS:

It equals 8 segments.

Billing = 8² = 64 messages.

📌 Notes & Recommendations
Keep messages under 160 characters whenever possible to minimize costs.

For longer communications, consider using email or patient portal messages.

Messages cannot exceed 1,600 characters (10 segments).

✅ This policy applies to all FX Med Support clients effective immediately. By continuing to use our SMS platform, you acknowledge and accept this updated billing model.