Twilio External Account. You own it. You control it. You pay the raw rate.
The Twilio setup we recommend. Your practice owns its own Twilio account directly and pays Twilio’s rates — about $1.15 per user a month. No FxMedSupport markup. No resource charges. Full data ownership. It’s the lowest-cost path with maximum control.
Your account · paid to Twilio direct · FxMedSupport adds $0
—— Why We Built It
The honest recommendation: own it yourself.
We could run your messaging through our own resource layer and bill you for it — and for some practices, that simplicity is worth it. But for most, the better deal is plain: own your own Twilio account directly. So that’s the configuration we recommend, and we’ll happily set you up on it.
You pay Twilio’s rates — around $1.15 per user a month — with no FxMedSupport markup and no resource charges, and you keep full data ownership. We’re just the connection: FxMedSupport wires your own Twilio into the Cerbo workflow and adds nothing on top. Lowest cost, maximum control.
—— What You Get
Everything yours. Nothing added on top.
You own the account
The Twilio account is yours — your numbers, your settings, your relationship with Twilio. Not ours, held on your behalf.
Pay Twilio’s raw rate
Around $1.15 per user a month, billed straight from Twilio — the actual cost, with nothing marked up between you and them.
No markup, no resource charges
FxMedSupport adds nothing to your bill — no margin on minutes, no resource-layer fee. We connect it and step out of the money.
Full data ownership
Your messaging data lives in your account, under your control — not pooled behind someone else’s resource layer.
Lowest cost, maximum control
The cheapest way to run it and the most control you can have — which is exactly why it’s the one we recommend.
Wired into Cerbo
Your own Twilio account powers calling and texting right inside the Cerbo workflow — ownership underneath, familiar workflow on top.
Why We Recommend It
We make nothing on this — and we’ll tell you to take it.
Most software companies would steer you toward the option they profit from. We point you the other way: own your Twilio, pay the raw rate, keep your data, and let us simply connect it. It’s the lowest cost and the most control — and being straight about that is worth more to us than a markup.
Own the account. Keep the savings.
Cerbo is the best EHR in functional medicine. Always has been. Always will be.