Loyalty Program. Reward the patients who stay.
Turn engagement into something patients can feel. The Loyalty Program awards points for dollars spent or services rendered, tracks current and lifetime points, and shows you exactly who your most-loyal patients are — right inside Cerbo.
Earn points → track loyalty → spot your best patients
—— Why We Built It
A client had an idea. We built it.
A practice we work with came to us with a specific request: a way to reward patient loyalty and engagement — to recognize the people who keep choosing them. That’s exactly the kind of “I wish Cerbo did X” we love to hear.
So we built it. The Loyalty Program assigns points based on dollars spent or services rendered, tracks both current and lifetime points, and surfaces a practice’s most-loyal patients. And it’s still evolving — shaped by real practice input as more teams put it to work.
—— What It Does
Loyalty, made visible.
Points for what matters
Award points based on dollars spent or services rendered — you decide what earns loyalty in your practice.
Current & lifetime points
See each patient’s balance right now and everything they’ve earned over time — the full picture of their loyalty.
Spot your most-loyal patients
Instantly identify the patients who show up again and again — the ones worth a thank-you, a perk, or a personal note.
Lives inside Cerbo
No separate loyalty platform to manage — it works alongside the chart, where your team already is.
Built for relationships
Loyalty isn’t just a number — it’s a reason to reach out. The program gives your team the cue to act at the right moment.
Still evolving
This one grows with you. New capabilities are shaped directly by the practices using it — tell us what loyalty should look like.
The DreamMakers
“I wish Cerbo did X.”
So we build X.
The Loyalty Program exists because a practice asked for it. That’s how every FxMedSupport tool begins — with a real provider’s wish, turned into something real. If you can picture how loyalty should work in your practice, we want to hear it.
—— Questions
Good to know.
How do patients earn points?
Points are assigned based on dollars spent or services rendered — you set what counts, so the program reflects how your practice defines loyalty.
What’s the difference between current and lifetime points?
Current points show where a patient stands today; lifetime points capture everything they’ve ever earned — so you can see both momentum and long-term loyalty.
How do we find our most-loyal patients?
The program surfaces them for you, so the patients who keep choosing your practice are easy to recognize — and easy to thank.
Is this finished, or still changing?
It’s actively evolving. We’re shaping new capabilities around real practice input, so if there’s something you’d want it to do, that feedback genuinely guides where it goes next.
Where does it live?
Inside Cerbo, alongside the chart — there’s no separate loyalty platform for your team to manage.
Reward the patients who keep choosing you.
Cerbo is the best EHR in functional medicine. Always has been. Always will be.