Portal Auto Reply. Close the office, not the care.
Take the holiday. Take the long weekend. With scheduled out-of-office auto-replies, your portal never becomes a black hole — patients who reach out while you’re closed still feel met, reassured, and cared for. Because your portal should always feel human.
Schedule the closure → sign flips → patients stay cared for
—— Why We Built It
A practice just wanted the Fourth of July.
A practice we work with wanted to spend July 4th with their family — without the portal turning into a black hole while they were away. They didn’t want patients reaching out into silence, and they didn’t want to carry the guilt of being unreachable on a holiday.
So we built a configurable, scheduled out-of-office system that keeps the patient experience warm even when the practice is closed. Set your dates, set your message, and step away. Patients who reach out are met with reassurance, not a void. Because your portal should always feel human.
—— What It Does
Step away without stepping back from care.
Schedule it ahead
Set the dates for a holiday, a long weekend, or a vacation in advance — the out-of-office turns itself on and off, right on schedule.
Configurable message
Write the reply in your own words, so even an automatic message during a closure sounds warm, personal, and unmistakably yours.
No more black-hole portal
Every patient who reaches out while you’re closed gets an immediate, caring acknowledgment — never silence, never the feeling of being forgotten.
Sets the return expectation
Let patients know exactly when you’ll be back, so they can relax instead of wondering — reassurance instead of anxious waiting.
Protects your time off
Real rest matters. This lets you fully unplug for the holiday, knowing the practice is still holding the container of care on your behalf.
Lives inside Cerbo
It works within the portal messaging your patients already use — no separate inbox, no new tool, nothing to switch on by hand at 6am.
The Standard
Your portal should always feel human.
Even when the lights are off and you’re with the people you love, the patient who reaches out should feel a practice that cares — not an empty room. Out-of-Office keeps that warmth running so you don’t have to choose between your patients and your life.
Take the day. We’ll hold the warmth.
Cerbo is the best EHR in functional medicine. Always has been. Always will be.