Texting SMS-Reply. Two-way patient texting — handled for you.
FxMedSupport-managed SMS texting, with our resource layer doing the heavy lifting. Honest take first: for most practices we recommend the Twilio External Account option — you own your Twilio account and pay raw rates. But if you’d rather we manage the whole thing, this is the option.
Patient ↔ managed SMS layer ↔ practice, inside Cerbo
—— Why We Built It
We’ll tell you the cheaper way first.
This is FxMedSupport-managed SMS texting, run through our own resource layer — you send and receive patient texts, and we handle everything underneath. It works beautifully, and for some practices the simplicity is exactly right.
But we’d rather be straight with you: for most practices, we recommend the Twilio External Account option instead. You own your own Twilio account and pay raw rates, with no resource layer in between. That’s usually the better deal — and we’ll point you to it. This page is here for when you specifically want it fully managed.
—— Two Honest Options
Pick the one that actually fits you.
Twilio External Account
You own your Twilio account directly and pay Twilio’s raw rates — no resource layer, no markup in the middle.
- You own the account and the number
- Raw Twilio pricing, straight through
- Best value for most practices
- Full control of your own messaging
Fully Managed SMS-Reply
We run the texting through the FxMedSupport resource layer — you just send and reply, and we handle the rest.
- Nothing for you to set up or maintain
- Our resource layer handles delivery
- Two-way SMS, right inside the workflow
- Simplest path if you don’t want to manage Twilio
—— What The Managed Option Does
Texting, without the wiring.
Two-way patient texting
Patients text in, your team replies — a real back-and-forth conversation, not a one-way broadcast.
We manage the resource layer
Delivery, numbers, and the plumbing underneath are ours to handle — there’s nothing for you to stand up or babysit.
Built on Twilio
The same reliable Twilio infrastructure powers it — here it’s simply managed by us rather than run by you.
Up and running fast
Because there’s no account to provision on your side, the managed option is the quickest way to start texting.
Switch to self-owned anytime
Start managed and move to your own Twilio later if you outgrow it — we’ll help you make the change when it makes sense.
Lives with Cerbo
The conversation sits alongside the rest of the patient’s workflow — texting that belongs to the record, not a separate app.
Anti-Nickel-And-Diming
We’ll happily point you to the cheaper door.
Most software companies would bury the lower-cost option. We lead with it: own your Twilio, pay raw rates, keep more in your pocket. The fully managed version exists for the practices that value simplicity over savings — and we’re glad to run it. Either way, you choose with the full picture in front of you.
Managed or owned. Your call, made honestly.
Cerbo is the best EHR in functional medicine. Always has been. Always will be.