Medication Refill Notification. Catch the refill before it lapses.
When a patient is about ten days from running out, your practice reaches out with a simple choice: Yes, refill. No, I’m good. Remind me in X days. The refill conversation finally belongs to the practice that owns the relationship — not to a pharmacy that never calls.
~10 days left → the practice asks → patient chooses
—— Why We Built It
The pharmacy won’t call. So the practice should.
Compounding pharmacies generally don’t reach out to patients about refills. Yet the medication record lives in Cerbo, and the patient relationship lives with the practice. That leaves a gap where patients quietly run out — and the practice only finds out when something’s already gone wrong.
So we built a refill conversation the practice owns directly. When a patient is about ten days from running out, they hear from you with three clear choices: Yes, refill. No, I’m good. Remind me in X days. The right nudge, at the right moment, from the people they trust.
—— What It Does
A timely ask, an easy answer.
Reaches out ~10 days before empty
The notification fires while there’s still time to act — so a refill is arranged before the patient ever runs short.
Yes, refill
One tap to say yes — the practice gets a clear request and can move the refill forward without phone tag.
No, I’m good
If they’ve stopped or stocked up, a single tap closes the loop — no unnecessary refill, no wasted follow-up.
Remind me in X days
Not sure yet? The patient defers and the system circles back later — the conversation stays open instead of falling away.
The practice owns the relationship
The message comes from you, in your voice — reinforcing that the patient’s care, and their continuity, lives with the practice.
Driven by the Cerbo record
It reads the medication record already in Cerbo to time the outreach — no separate tracking, no manual counting of days.
Continuity Of Care
No patient should run out in the silence between systems.
The medication lives in Cerbo. The relationship lives with you. Medication Refill Notification closes the gap between them — so adherence, revenue, and trust don’t quietly slip through it.
Own the refill. Keep the patient cared for.
Cerbo is the best EHR in functional medicine. Always has been. Always will be.