Ticket System Basic Ticket InformationWhat is this Ticket for?(Required) Pre-Sign-up Help Post Sign-up Onboarding Help Report Application Issue Live Support Automation Help Request For Development Pre-Sign-up Help If you’re a Cerbo user looking to enhance your practice with FxMedSupport integrations, you’re just a few clicks away from unlocking a suite of powerful solutions. Visit our FxMedSupport Cerbo Integrations page to explore a comprehensive list of applications designed to optimize and streamline your workflow. When you’re ready to see these integrations in action, simply schedule a personalized demo through our Demo Request page. Our team is here to guide you every step of the way, ensuring you discover the solutions that best meet your practice’s unique needs. Already had a demo? Use our Demo Follow-Up Connection page to schedule a follow-up session and take the next step in your journey with FxMedSupport. Quick Links: FxMedSupport Cerbo Integrations Demo Request Page Demo Follow-Up Connection Post Sign-up Onboarding HelpIf you have signed up for FxMedSupport service and are having a hard time understanding the onboarding steps, please go to this page which should outline all the steps for you. Link: Integration Onboarding We offer a variety of live support options for our Cerbo integrated clients. Please select the time slot that best fits your needs, keeping in mind that each support appointment typically focuses on one specific topic to ensure thorough assistance.Live SupportAbout an Application or just to connect?(Required) For an Application Report Application IssueOne Line Issue Description(Required) Application Support InfoWhat Application do you need help with (R) Admin Desktop Login Automator Basic Portal Auto Reply System Auto Encounter Google Cal Bi-Directional Happy Birthday Notification Re-beautify Encounter Beautify Patient Portal Auto Invite Bulk Patient Status Edit Bulk Tag Edit Portal App Basic Bulk Email System Portal Messenger Pro Portal Messaging Open Orders Notification Medication & Supplement Reconciliation Portal Automator Portal Campaign Portal Kanban Board Intuitive Messaging After Hours – Auto Reply Patient Re-Engagement Application Loyalty Program Mobile Form Builder Portal Scheduler Time Card MessengerPro – Admin Login Newsletter Application Secure Note Auto Encounter – Auto Chart Prep Appointment Form Notification System Cerbo Robo Caller Texting SMS-Reply MindBody Bi-Directional HubSpot Bidirectional Acuity Scheduling Zoom Video QualityMetric Inc. Am I Healthy Portal Phone System* Thinkific Course Platform Gravity Form JotForm Type Form Go High Level CRM Zoho CRM Zoho Books QuickBooks Online Mobile App Custom Branding Virtual Administration Assistance (VAA) ** Payment Depot Payment Gateway Authorize.Net Payment Gateway US Pay Payment Gateway WordPress Shopify Cerbo Pro BigCommerce Cerbo Pro Woocommerce Cerbo Pro Clover Payment System Integration LifeFile Compounding Pharmacy Integration WooCommerce Point of Sale Custom Portal Application – IOS Android Square Online Payments SendGrid Twilio Fluid Payment (KiboPay )Gateway Empower Pharmacy Integration** Cerbo Backup Vault Website Edits Other Portal Phone Option:(Required) Legacy Phone System VOIP Phone System Other Application Details of Event(Required)File Upload Drop files here or Select files Accepted file types: jpg, png, pdf, Max. file size: 64 MB, Max. files: 5. Accepted File types jpg, png, pdfWhat is your "Current Integration Level"(Required) Basic Pro Elite Enterprise Live Support Basic OptionsBasic Video Support Options 15 Min Free 45 Min Paid Live Support Pro OptionsLive Support Pro Options Pro Support 30 Minutes Pro Support 60 Minutes Live Support Elite OptionsLive Support Elite Options Elite Support 30 Minutes Elite Support 60 Minutes Live Support Enterprise OptionsLive Support Enterprise Options Enterprise Support 30 Minutes Enterprise Support 60 Minutes Request For DevelopmentProject Details:Request for development - Options(Required) Roadmap Ideas - Ne Fee - Just Ideas - No Action by our Team Request for development - Special Project - Paid - We will Scope & Provide Estimate Roadmap Ideas are not followed up by our team but are added to our idea roadmapRequest for development - Special Project(Required) This submission approves a 1 hour development rate @ $95 for project scoping the project * This is not refundable. We will send you an Estimate for approval for your development project We do not for RFD for Basic users FxMedSupport Request for Development Policy FxMedSupport Request for Development Policy At FxMedSupport, we value efficiency and clear communication to ensure all development requests are handled in a timely manner. To maintain an effective workflow, we have established the following policy regarding the Request for Development process: Proposal Validity & Engagement Requirement 1. Proposal Issuance: Upon submission of a Request for Development, FxMedSupport will review the request and provide a formal development proposal outlining scope, timeline, and costs. This proposal will be posted inside FxMedSupport for client review. 2. 10-Day Proposal Validity Period: The proposal will remain valid for 10 days from the date of posting. Within this period, the client must acknowledge, engage, or approve the proposal to move forward. 3. Automatic Withdrawal of Inactive Requests: If no engagement occurs within the 10-day window, the development request will be automatically closed and withdrawn. Clients wishing to proceed after the 10-day period must submit a new Request for Development, as previous proposals will no longer be valid. This policy helps streamline our workflow and ensures that development resources are allocated efficiently. If you have any questions or need further clarification, please reach out to our support team. Thank you for working with FxMedSupport! Project Name Is this an Integration into New a Application?(Required) Yes No List(Required)Application NameApplication Domain URLDevelopment Doc URL Add RemoveProject description(Required)Desired integration features:(Required)Are there any existing systems, processes, or infrastructure that the project needs to integrate with?(Required)Automation HelpAutomation Project Name(Required) Please Build – For a Fee(Required) Dx Identification & Fix for a fee Build for a Fee Dx Identification & Fix - Fee 95 Per Hour(Required) Please Build – For a Fee I understand cost Dx Identification & Fix - Fee $125 Per Automation for Basic Automation(Required) Please Build – For a Fee I understand cost Event Title(Required) List Conditions(Required)Desired Actions(Required)Anything else we need to know?(Required)Practice InfoMedical Practice Name(Required) Email used for the Ticket(Required) If you need an appointment sooner than what is available on the scheduling system, please schedule the next available appointment that works for you. Afterward, contact our team via chat or email at Help@fxmedsupport.com, and we will do our best to accommodate your request for an earlier appointment. CAPTCHA FxMedSupport Training School
